Shipping & Exchange Policy

Last Updated: 10-01-2026

This Shipping & Exchange Policy applies to all purchases made on the Proud Forces website, a brand operated by Proud Forces Team. By placing an order, you agree to the terms outlined below.

1. Shipping Policy

Order Processing & Dispatch

All orders are processed and shipped through registered domestic courier partners and/or India Speed Post. Orders are typically dispatched after order confirmation and successful payment verification.

Delivery Timeline

• Orders are usually delivered within 2 to 7 working days from the date of shipment.
• Delivery timelines may vary based on location, courier partner operations, weather conditions, or unforeseen circumstances.
• Proud Forces is not responsible for delays caused by courier companies or postal authorities.

Delivery Address

All orders will be delivered to the address provided by the customer at the time of purchase. Customers are requested to ensure that the shipping details are accurate and complete.

Shipping Charges

If any shipping charges are applied at the time of checkout, they are non-refundable under all circumstances.

Order Confirmation

Order confirmation and shipping updates will be sent to the registered email address provided during checkout.

2. Cancellation Policy

Before Shipment

Orders may be cancelled only before they are shipped. If you wish to cancel your order, please contact us immediately.

After Shipment

Once an order has been shipped, cancellation is not possible, as the order has already entered the logistics process.

3. Exchange & Replacement Policy

Defective or Damaged Products

If you receive a product that is defective or damaged during transit, please contact us within 48 hours of delivery at admin@proudforces.co.in with clear images of the product and packaging.

After verification, we will arrange for a replacement or refund, as applicable.

Incorrect Product Received

If you receive an incorrect product, please notify us within 7 days of delivery. We will guide you through the return process and ensure the correct product is shipped to you.

4. Conditions for Exchange / Replacement

• Products must be unused, unwashed, and in original packaging
• Tags, labels, and accessories must be intact
• Exchanges are subject to inspection and approval

5. Contact Us

For any shipping, cancellation, or exchange-related concerns, please contact our support team through the details mentioned on our website.

Proud Forces

Service Never Retires — Pride Never Fades